On Thursday, there was the conference for air bnb’s first quarter. Where the CEO brian chesky announced the arrival of a new Artificial Intelligence bot. The AI bot will provide customer services all across the United states.
To your surprise the air bnb bot is already in use. Almost 40% of customers are using the AI chat bot. The customer service will be available to other states in the coming days.
Chesky is very happy with the AI. Because it is providing easy communication options. People do not want to talk to a real agent now. AI is perfectly handling everything. The need to contact live human servers is reduced by 15%.
Last year this technology was only in the testing phase. The company was just experimenting with the queries and services of AI agents. Apparently when you look at it closely, you will find that artificial intelligence has a lot more potential.
It can completely change the dynamics of business. A lot of thought goes around the usage of artificial intelligence in the business area. The consumer layer is going to change completely with AI.
Air bnb is going slow and easy with AI tools. It is taking precautionary steps in a measured way. Because building an agent who will perform the customer’s task is tricky. It needs trial and testing.
The other companies like OpenAI, Google, and other startups are all focusing too much on AI. They are recklessly making the bot and giving out in the market for free. However, The Artificial Intelligence bot requires much precaution. So it does not damage the business areas in the coming days.
To be frank AI is just beginning its journey. That is why the company is experimenting it’s usage with the customer service first. After that they will apply the AI chat board for booking tickets or apartment curious et cetera.
In the meanwhile companies like booking.com and Expedia are already investing heavily in artificial technology. Most companies are taking the services of AI in terms of planning trips, booking tickets and customisation of itineraries.
Due to AI chatbot the businesses will see a significant increase in their engagement from customers. Because AI can do work faster than a normal human being. Humans tend to get tired but Artificial Intelligence will not. That is why with good guidance the AI agents can do wonders.
Conclusion
The demand for AI is increasing day by day. Users and companies are utilising the technology into real life matters. A normal human being tends to get tired easily. But the AI will not slow down in fulfilling its duties. Hence it will provide services and rise in the profits.
